Returns & Delivery

Delivery

All Items are in stock unless indicated and will be dispatched from our warehouse within 1-2 working days and after cleared funds have been received. We dispatch most days of the week.  In all cases we will do the utmost to ship the goods out to you as soon as we can. If your size does not show on the product page then we are out of stock so please choose an alternative model.

Cancellation

Should you wish to cancel your order before it is dispatched, please get in touch with us.

Handling your Shoes

When trying on shoes, the following handling requirements must be complied with.

• To check whether the shoes are an acceptable fit, you should STAND in the shoes. Please lay down a clean piece of newspaper or other protected covering under the shoes before standing in the shoes.

• You should not WALK in the shoes unless you intend on keeping them, as this can cause creases, crimples or bends in the shoes in which case we will not be required to accept a return.

• Please take utmost care not to crease, stress, soil, crimple or bend the shoes when trying them on. In particular, the shoes should not be tested by being stood in or worn outdoors.

All Products returned should be returned unworn in new condition, taking into account the above guidelines, in their original packaging.

Please take care not to crease or soil the shoes when trying them on. White or light shoes that are soiled will not be accepted for return. Shoes crease very easily so please be careful. We will be obliged to refuse the return of any shoes if they are worn or have any marks or creases on them.

Returns & Refunds

All we ask is that the goods should be returned unworn in new condition in their original packaging within 14 days after the day of receipt. Please take care not to crease or soil the shoes when trying them on. White or light shoes that are soiled will not be accepted for return. Shoes crease very easily so please be careful. We will be obliged to refuse the return of any shoes if they are worn or have any marks or creases on them.

Upon a satisfactory inspection result we will issue a refund on receipt of your returned goods, as soon as possible. If you would like to exchange please return and then  place a new order online. For refunds we do reserve the right to use any method of payment.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the full value of the goods, is fully trackable & requires a signature proof of delivery. You are responsible for the cost and risk when returning goods.

Shipping Procedure for Returns

Please enclose the original dispatch note [with the barcode on] in the shoebox, so we know the shoes are from you. You can also write on the reason for return. Your pdf invoice can also be put in the shoebox.

Please do not use adhesive tapes on the inner shoebox or write on it. We suggest you cover the box in suitable or original packaging when returning it to us.

RETURNS ADDRESS

Jago Europe Ltd
c/o Whitehouse
Whitehouse Business Park
White Ash Green,
Halstead
CO9 1PB