Frequently asked questions

#here to help FAQs

All Items are in stock. If your size is not showing then unfortunately we are out of stock. All items will be despatched from our UK warehouse within 1-2 working days and after cleared funds have been received. We dispatch on most days of the week. In all cases we will do the utmost to ship the goods out to you as soon as we can.

We use DHL Royal Mail and other carriers for the UK, Europe, and the Rest of the World.

Estimated transit times from our UK warehouse after your order has been dispatched (estimated in working days):-

UK : Choose either NEXT WORKING day Option or REGULAR 1- 2 days OPTION.
North America : 2 – 3 days
European Union : 1 – 4 days
Rest of World : 2 – 5 days

All delivery schedules are projected. We assume no liability for delays to make delivery due to conditions over which we have no control, including the delays of carriers, import customs formalities where applicable, accidents, strikes or any other unavoidable cause.

Over the Internet you may pay securely by Credit or Debit card. We accept Visa, Mastercard, Amex, Maestro & Apple Pay. We do not accept Paypal. You can also arrange a Bank transfer, If required for overseas customers please  ask us for our IBAN details.

Yes but only to your place of work. However, this must be supported by use of a works’ email address which must feature the cardholder & works company name. Please use this email address when placing your order. It is discretionary and depending on circumstances whether we can send to the address. We operate an address verification system for your security. Further proof of identification may be required. Please telephone (UK) 07973-385-256 should you have any questions.

Unfortunately, we no longer accept cheques, but you can pay by Bank Transfer.

No problem, we offer a 14 day no quibble guarantee. Please read our Cancellation & Returns page as well as our Terms & Conditions pages for further information.

We never store your card details on our servers. Should you select the option your card information can be stored securely by our Payment Provider. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity – this checks the data being transferred to ensure it has not been altered.

Telephone 07973-385-256 (UK). We include as much information as possible about a product on the product page itself. If you need more detailed information, please email quoting the product code or name, this can be found on the product page.

When you reach the final billing page and press ‘Submit’ we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query.  (Please note some banks may still reserve your funds for a period of time).

As we are a UK company, all charges shown on the website are in British Pounds. If you are purchasing from overseas, your card issuer should convert the charge into your local currency at the prevailing rate of exchange.

There are no plans for a Catalogue as new products are added to the site constantly and some sizes go out of stock quicker than others. Please visit regularly to keep up-dated with all the latest shoe styles on offer.

Unforunately not. Please order online, we deliver worlwide

Please check entered details like the card no. / expiry / CSV code / Authentication code are correct and then try placing your order again. Alternatively speak to the card issuer and have them ‘release’ the transaction to Jago Europe Ltd / Secretshoes. You may need to re-order online after this event.