Terms & Conditions

Terms and Conditions

1. Introduction

1.1 This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print a copy for future reference.
1.2 ‘Business Day Or ‘Working Day’ means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.
1.3 ‘Event Outside Our Control’ has the meaning given in clause 15.
1.4 ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.
1.5 Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.
1.6 By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2. About us

2.1 We, Jago Europe Ltd (trading as JEL® Secretshoes), own and operate this Website. We’re alimited company registered in England and Wales under company number 05226051. Ourregistered office is at West 2, Asama Court, Newcastle Business Park, Newcastle Upon Tyne,
NE4 7YD. Our VAT Number is GB 857141127. Our business address is Clavering House, Clavering Place, Newcastle Upon Tyne, NE1 3NG.
2.2 Our telephone number is 07973-385-256.
2.3 Our email address is jagoshoes@gmail.com.

3. Overseas orders

3.1 We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.
3.2 If required, we will inform you of any additional shipping or postage costs as soon as possible after you have placed the order.
3.3 Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
3.4 If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom,they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any
such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4. Eligibility to purchase from the Website

To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18years of age or over.

5. Price

5.1 The prices of the Goods are quoted on the order page.
5.2 Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.
5.3 Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.
5.4 Depending on the country you are viewing this website in, the prices quoted include VAT.

6. Payment

6.1 Payment can be made by certain major prepay, credit or debit card. They are featured upon checkout.
6.2 By placing an order, you consent to payment being charged to your prepay/debit/credit card account as provided on the order form.
6.3 If you pay us by credit or debit card, we will take payment from your card for the Goods when you place the order on our website.
6.4 We shall contact you should any problems occur with the authorisation of your card.

7. Interest

7.1 Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of 3% from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.
7.2 We will not charge you interest

7.2.1 for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

8. Order process and formation of a contract

8.1 Our Website, catalogue and brochure merely illustrate our Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods
delivered to you and those shown on our website and in our catalogue and brochure.
8.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event outside Our Control or because we have identified a mistake in the description of the Goods or
the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
8.3 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
8.4 Any order placed by you for the Goods constitutes an offer to purchase them from us.
8.5 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.
8.6 A ‘Despatch or Confirmation Notice’ means a communication which we send to you to confirm that we have despatched the Goods. A Confirmation or Despatch Notice will be our acceptance of the offer made in the order to which that Notice relates.
8.7 A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Notice relating to your order.
8.8 If you think that there is a mistake in your Order Acknowledgement or if you wish to make any changes before we despatch your goods, please contact us to discuss this. If you request a change before we despatch your goods, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.9 We may make

8.9.1 minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
8.9.2 changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
8.9.3 changes to these Conditions as a result of changes in how we accept payment from you,
8.9.4 changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.
8.10 Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.

9. Delivery

9.1 The Goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card if you have paid by card. Alternatively we may accept orders to be delivered to place of work.
9.2 Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Order Acknowledgement Notice, unless there is an Event Outside Our Control, in which case clause 15 shall apply.
9.3 Unless clause 9.4 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone at the address.
9.4 If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.
9.5 You must examine the Goods within 5 business days after arrival and let us know as soon as reasonably possible if they are faulty, damaged, or not as described.
9.6 If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

9.7 We may end the contract with you and charge you for any extra storage costs we have incurred if :
9.7.1 we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

9.8 For Christmas deliveries, we recommend that you check the Website or contact us for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 23rd December.

10. Risk and title

10.1 The Goods will be at your risk from the time of delivery.
10.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.

11. Cancelling your Contract and Returns

11.1 Cancelling before Delivery Notice.

11.1.1 You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Delivery Notice and if the goods have not already physically been despatched by us in which case you will have to return at your cost and risk.

11.1.2 You may notify us of your decision to cancel by: sending a communication saying that you wish to cancel quoting your
name, address, the name or a description of the Goods and your order
reference number by: Telephone on 07973-385-256 Email at jagoshoes@gmail.com

11.2 Return of Goods

11.2.1 Upon receiving notice of your cancellation, and if the Goods have already been despatched, details of where you must return the Goods and other relevant instructions are stated on our Returns page, which is on the website. You must then return the Goods to us without delay and at the latest within 14 days from the day after receipt.
11.2.2 You must return the Goods at your own risk and at your own cost.
11.2.3 If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

11.3 Refunds on cancellation

11.3.1 So long as you are entitled to cancel and have complied with your obligations under clauses 11.1 and 11.2, we will refund you the balance
of the price of the goods after deducting any reduction in the value of the Goods in accordance with clause 11.2.3; and any reduction in the value of the Goods in accordance with clause 11.3.3; and any cost to us of collecting the Goods (if applicable).
11.3.2 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 11.3.1 within 14 days after the earlier of: the day on which we receive the Goods back from you, or the day on which you supply evidence to us that you have sent the Goods back to us.
11.3.3 If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 11.3.1 within 14 days of our receipt of your cancellation notice.
11.3.4 We will refund you the sum in clause 11.3.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

11.4 Exception to the right to cancel
You will not have a right to cancel in the following situations:

11.4.1 The Contract is for goods which are bespoke, made especially to order or have been personalised or which may deteriorate.
11.4.2 The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.
11.4.3 The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.
11.4.4 The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.

12. Complaints

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by

telephone on 07973-385-256,

by email at jagoshoes@gmail.com.

13. Liability and indemnity

13.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that

13.1.1 the Goods are as described in the contract
13.1.2 the Goods correspond to any samples we have sent you
13.1.3 the Goods are fit for any purpose you specifically told us they were required for, and are not faulty

13.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this subclause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.
13.3 You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

13.4 We will not be responsible for any delay in delivering the Goods if

13.4.1 we have asked you to provide specified information that is necessary for delivering the Goods and
13.4.2 you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.

14. Our rights of termination

We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment.

15. Events outside our control

15.1 Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).
15.2 We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.
15.3 We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
15.4 Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
15.5 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.

16. Use of personal data

16.1 We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Policy, which can be found at www.secretshoes.co.uk/privacy-policy/.
16.2 In brief, we will act fairly in connection with personal information requested from you, when we request information, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent.

17. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

18. Other important terms

18.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
18.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
18.3 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
18.4 All Contracts are concluded in English only.
18.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with your obligations.
18.6 A waiver by us of any default shall not constitute a waiver of any subsequent default.

19. Governing law

These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales, you are always entitled to any compulsory consumer protections applicable in the country where you live.

20. Governing jurisdiction

You can bring legal proceedings in respect of the Goods in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the
Goods in either the courts of Northern Ireland or England and Wales. If you live in the EU, you can bring legal proceedings in respect of the Goods in either England and Wales.